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Privacy Policy

Effective Date: June 17, 2026 · Last updated: October 3, 2026

1. Information We Collect

We collect your email address when you sign up for ListingBrief AI. We also store the product notes you submit for listing generation, and the generated results. If you use the support chat — on the website and in the app, whether or not you are signed in — we store the messages you send and the replies you receive, together with your account id when you are signed in or otherwise a random id held in your browser, and the IP address of the connection, which is kept with the conversation to limit abuse of the chat. While you are signed in and have the app open, we also record activity timestamps for your account — when the app was last seen open and when you closed it — so that we can tell whether you are still there when a generation finishes. That is a single row per account holding those two timestamps and nothing else: no pages, no events and no content. We do not sell your data to third parties.

2. How We Use Your Information

  • To authenticate you via magic-link (OTP) sign-in
  • To generate and store marketplace listing copy based on your product notes
  • To track your credit balance and plan usage
  • To record which promo codes you have redeemed and the credits each one added, so a code is applied to an account only once
  • To answer your support-chat messages, and to sort finished conversations into bug reports, feature requests and other feedback that is forwarded to our team's inbox
  • To email you when a generation finishes after you have closed the app, if you have that notification switched on in Account → Notifications — which is what the activity timestamps above are used for
  • To process payments via PayPal (we do not store your payment details)

3. Data Storage & Security

Your data is stored on Cloudflare's infrastructure (D1 database, KV, R2). We use industry-standard encryption in transit (HTTPS) and at rest. Authentication tokens are stored in your browser's local storage.

4. Third-Party Services

We use the following third-party services to operate ListingBrief AI:

  • Cloudflare — hosting, database, file storage, and email sending
  • PayPal — subscription payment processing
  • A third-party large-language-model provider — generates the listing copy from the product notes you submit, answers and triages support-chat conversations from the messages in them, and repairs the extension's field mapping from the structure-only form snapshot described in section 7. Questions about this processing go to support@tiraisoft.com.

5. Data Retention & Your Rights

Your account data, generated listings, job history, and support-chat conversations are retained for the life of your account — nothing expires them automatically. The one exception is an abandoned trial guest, which is deleted on a schedule the next paragraph states. For as long as you can sign in, you can exercise your data rights directly from your Account page; a trial guest whose session has lapsed cannot, and the paragraph below says what to do instead:

  • Access & portability — download a complete, machine-readable copy of your data with "Download a copy".
  • Erasure — permanently delete your account and personal data with "Delete my account". This cancels any active subscription and removes your listings, history, chat records, and the account-activity row described under Cookies below. Some records survive it, and we would rather say plainly which, and what they hold. Payment records — our own transaction rows and PayPal’s notifications of them — are kept for as long as accounting and tax law requires, and they keep your account id together with the PayPal subscription and sale references: a transaction record that cannot be attributed to a payer does not satisfy the obligation it is kept for. The account-activity audit trail is kept as well, with its link to your account removed, so no entry in it can be traced back to you. The product-measurement rows described under Cookies below — which steps of the product were used, and nothing you typed — carry your account id until they are deleted at the 30-day mark; a deletion request does not remove them sooner, and no rollup they leave behind names anybody.

Trial guests. Starting a trial from one of the free-tool pages creates a real account with no email address on it, and the session that reaches it lasts seven days. While that session lasts, the account has the same Account page as any other, with the same download and delete controls. Once it lapses there is no way back in — the address held against a guest account is a placeholder that can never receive mail, so no sign-in link can be sent to it — and the account, together with the listings and notes generated under it, is deleted automatically 30 days after the session lapses — about five weeks after the trial itself. Until then, to request a copy of that data or its earlier erasure, email support@tiraisoft.com. Adding your email address to the trial before the session lapses keeps the account, and its Account page, reachable.

Support-chat conversations held while signed out are not linked to an account, so deleting an account does not reach them; email us about one you want removed. You may also email us to exercise these rights. If you are in the EU/UK, you have rights under the GDPR including access, rectification, erasure, and portability.

6. Cookies & Local Storage

We use only essential browser storage (for sign-in, preferences, a per-visit id used for usage measurement, and the draft of what you have typed into the form — lb_draft, which holds your product notes and any bulk catalogue you paste, kept on your own device until a generation is accepted or you log out) plus privacy-friendly, cookieless analytics. Our own measurement records which steps of the product were used against an id held in your browser's session storage that is deleted when you close the tab, and it never stores your IP address — to count distinct visitors per day the address is hashed with that date and a secret unique to ListingBrief AI and then discarded. We also record three broad facts about the visit itself: the kind of device (phone, tablet, desktop, or an automated crawler), the operating system with its major version only — iOS 17, never iOS 17.4.1 — and the country and region the connection came from, which Cloudflare works out at its edge so that we never see or keep the address. The browser's User-Agent string is read once to work out the device and system and is then discarded, because the full string is detailed enough to single somebody out. Each of the three is counted on its own: a daily total per device kind, a separate daily total per country, and never a row that combines them — so a total cannot be narrowed down to one person, and we correspondingly cannot ask which system a particular country's visitors run. We also measure how long each page was open and visible, with the clock stopping whenever you switch away from the tab, so a page left open in the background is not counted as time spent reading. One measurement outlives that session id: for a signed-in account we keep a single row holding your account id and the first and last day that account was active, which is what lets us tell a returning customer from a new one. It records no events, no pages and no content — two dates and the id — and it is deleted along with everything else when you delete your account. Separately, and only while you are signed in, we keep the activity timestamps described in section 1, which say when the app was last open and when you closed it and are used to decide whether to email you about a finished generation; those are deleted with your account too. We do not use advertising or cross-site tracking cookies. For the full breakdown, see our Cookies & Local Storage page.

7. Browser Extension

The ListingBrief browser extension runs only on the seller-facing product editors it exists to work inside — the Etsy Shop Manager listing editor and the Shopify admin product editor. It does not run on storefronts, public listing pages, or checkout.

  • Stored in your browser — your sign-in token and a cached map of the product form's field locations. Both live in the extension's local storage and are removed when you sign out.
  • Sent to us — your email address (to sign you in), and the product notes you type into the panel (to generate the listing from). This is the same data you would submit on the website, and it is handled exactly as described in sections 1–5 above.
  • Reading the page — the extension reads the product form in order to fill it in. That reading stays on your machine.
  • When a marketplace changes its form — the extension sends us a structure-only snapshot of the form so the field mapping can be repaired, and that repair passes the snapshot to the large-language-model provider named in section 4: element names and layout, with every text node, every field value, and every attribute that could carry your content removed before it is transmitted. Your product content, drafts, prices, and customer data are never part of that snapshot.

The extension shows no ads, does no cross-site tracking, and sends data to no origin other than ListingBrief's own API.

8. Contact

For privacy-related inquiries, please contact us at support@tiraisoft.com or visit our Contact page.

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ListingBrief AI — Marketplace listing generator · a Tiraisoft product