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Refund Policy

Effective Date: June 29, 2026 · Last updated: August 22, 2026

1. Free Plan

ListingBrief AI offers 5 free generations with no credit card required, so you can try the Service before paying for anything. We encourage you to use your free generations to confirm the Service meets your needs before subscribing.

2. Subscriptions

Pro plans are recurring subscriptions billed through PayPal (monthly or yearly, depending on the plan you choose). You can cancel renewal at any time from your Account page. When you cancel, your plan stays active until the end of the billing period you have already paid for, and is not renewed after that. We do not provide automatic pro-rated cash refunds for the unused portion of a billing period — your continued access until the period ends is the value you have paid for.

3. Credits

Where credits are issued or sold, they are a product rather than money. Buying credits completes the purchase, and we hold no funds on your behalf: credits have no cash value, cannot be transferred or exchanged, and cannot be redeemed for money. Credits do not expire, but they exist only inside ListingBrief AI and last as long as it does — if we discontinue the Service, unspent credits stop being usable and are not refunded.

Payments for credits are final. We do not give money back for credits, spent or unspent. That does not affect two things set out below: a generation that fails for a technical reason on our side still returns its credit to your account balance (section 5), which is a credit going back rather than a money refund, and a charge made in error is still corrected. It also does not reduce the withdrawal right in section 4, or any right your local consumer law gives you.

4. EU/UK Right of Withdrawal (Digital Services)

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from a purchase. ListingBrief AI is a digital service supplied immediately. By starting to use generations within the 14-day period, you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully supplied. If you have not used any paid generations during the 14-day period, you may request a full refund of your most recent subscription payment.

5. Duplicate, Failed, or Erroneous Charges

If you were charged in error — for example, a duplicate charge, a charge after a confirmed cancellation, or a charge for a service that did not function — contact us. A charge made in error is money we were never entitled to. Your rights under your local consumer law, and your payment provider's own dispute process, apply on top of anything on this page and are not reduced by it. Generations that fail for a technical reason on our side are automatically refunded to your account balance and do not consume your entitlement.

6. How to Request a Refund

Email billing@tiraisoft.com from the email address on your account, with the date and approximate amount of the charge and a short description of the issue. No response time is undertaken here. You may also dispute a charge directly through PayPal under PayPal's Buyer Protection, which runs on PayPal's own timetable rather than ours.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated by email or in-app notice and apply only to purchases made after the change takes effect.

8. Contact

Questions about refunds or billing? Email billing@tiraisoft.com or visit our Contact page.

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